IDEAS Implementation - The IT Component
We improve IT Efficiency and facilitate the transition to new standards.
The collaboration between IT and the Business is and will always be tricky. Indeed they pursue different goals. While the IT department focuses on stability and wants to minimize the change within the IT environment, the Business side of the organization wants to react promptly to market conditions and make the organization evolve continuously.
With the consequences that their respective frustrations grow daily: the IT complains about the number of change requests, their pace, their scope, the level of their definition and documentation while the Business considers the IT as not reactive enough, unable to understand its needs and a restriction to its ambitions. At the end both departments must work closely together. The IT has to accept the concept of being at the service of the Business. At the same time, the Business has to understand the difficulties of maintaining and growing an efficient IT environment while keeping their costs under control.
In order to respond to these challenges, we articulate our « IT » services as follows:
IT Strategy: Its ultimate goal is to make the IT organization think and act in a strategic manner. Starting from an assessment of customer needs and the market place, the IT Strategy process determines which services the IT organization is to offer and what capabilities need to be developed.
IT Transition: Make sure that changes to IT services are carried out in a coordinated and structured way.
IT Management: Technology has to perform, has to be reliable, useable and functional but IT management is more than "installing and maintaining technology" - it's about using technology in a way that both "supports and transforms".
IT Project Management: project & program management, portfolio management, PMO, assessment and support to Project Manager…
Demand Management: improve the ability of IT Department to manage the business's demands, adapt process to the demand’s granularity, Service Catalogue creation, ...
Content and Document Management: document workflow management, scan-to-data, scan-to-text, intelligent scanning solution, …
Our “Technical” services are supported by 2 Value Proposition:
Testing Excellence and Shared Service Center.
Testing Excellence: Testing is complex, expensive and often fails: testing suffers from the project delays, application is not delivered on time, costs are always higher than forecasted, expected quality is not reached, defaults persist in production, end-users are disappointed, … Cost overruns, delays and production failures erode customer satisfaction, compromise company image and market positioning, impact profitability and revenues. Without a real Test Strategy, the product quality is not predictable and test efforts are not repeatable.
Shared Service Center: Knowledge and competences are often decentralized in large companies. This leads to a lack of knowledge sharing between departments or divisions where similar activities are carried on. The need has surfaced for a standardization of the approaches, a reuse of known techniques, methodologies and software, thus reducing costs. To reach those goals, the Shared Service Center is an interesting and efficient tool.
To better support the new business startegy, the IT Management had decided to rethink the existing organization. The challenge was big and the project higly critical. A new organization was designed including all IT processes, roles & responsibilities and the orangizational structure.
The current workforce was assessed in order to identify potential gaps between the needs and the available know-how. A roadmap based on the Deming Cycle (PDCA) was created to incrementally implement the new organization. Then the roadmap was deployed in project mode.
Support the creation of a new Front-Office within the IT department. The purpose of this Front-Office being to facilitate the collaboration between the internal clients and the support functions (Competencies Center) by promoting all IT services provided by those Competencies Center and encouraging re-use. The challenge being to identify, document and promote all services in an international environment. F2B assisted with the roadmap definition and the design of the service description.
In the deployment of a major release of a key tool, F2B was called to implement a test strategy to ensure the proper working of the new version. The test strategy was deployed on the basis of the Risk Based Testing (RBT) methodology promoted by F2B. The results have prevented a number of critical bugs that, otherwise, could have disrupted the business of client for several days, thereby causing huge financial losses equal to 20x the project costs.
In the deployment of a new integrated call center platform, the customer asked us to define a rigorous approach to the testing phase of the application. The client did not use any test methodology and F2B helped define the methodology that would be used during the tests. F2B has established a methodological proposal based on risk management in testing. The customer has deployed the methodology for testing the platform and wrote himself the test scenarios.
More references are available upon request